Affected by the New Crown Epidemic (COVID-19), logistics takes longer than ever. Shipping time may also be delayed as a result. Thank you for understand. If you have any concerns about your order, feel free to contact us at service@vancyy.com
How long does it to process my order?
For regular orders, it generally takes about 1-3 business days for processing after you place an order. Once your order is ready for shipping, you will receive a notification email.
Can I change my order?
If your order has not been shipped, please contact customer service： service@feelool.com to confirm whether you can change the order;
How to track my order?
Once your order has been dispatched from our facility, you will receive an email with tracking information ，and you can Click on the tracking number to track
What to do with lost package?
If your package has been lost in transit, please reach out to customer support right away. If the tracking shows the package is delivered while you do not receive it, please provide lost package with your order information at support service@vancyy.com
What to do with not receive the package for a long time？
Please provide lost package with your order information at support service@vancyy.com,we customer service will follow up and solve
Custom Fee
No need to pay customs fees, if you encounter any problems, please contact us
